Returns Policy

Overview

At FireSafetyProducts.us, we stand behind the quality of our products and want to ensure your complete satisfaction with your purchase. We understand that situations may arise where you need to return an item. This Return Policy outlines the terms and conditions for returning products purchased from our website.

Return Eligibility

30-Day Return Window

  • All products purchased directly from FireSafetyProducts.us are eligible for return within 30 days from the date of delivery.
  • The 30-day period begins on the day you receive your product, as confirmed by our shipping carrier's delivery confirmation.
  • Returns initiated after the 30-day window will not be accepted unless required by applicable law.
  • Fire Extinguishers are not appliable to his 30-day return window. 

Condition Requirements

To be eligible for a return, items must be:

  • In original, unused condition
  • Complete with all parts, accessories, and documentation
  • In the original manufacturer packaging that is undamaged and intact
  • Free from any signs of use, installation attempts, or customization
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Products that have been installed, mounted, or used
  • Custom or special-order items specifically manufactured to your specifications
  • Clearance items marked as "Final Sale"
  • Batteries and other consumable items
  • Software, digital products, or downloadable content
  • Products with broken seals on packaging for items where hygiene is a concern
  • Discontinued items no longer available in our inventory

Return Process

Initiating a Return

  1. Contact Our Customer Service: Before returning any item, you must contact our customer service department to obtain a Return Merchandise Authorization (RMA) number.
  2. Provide Required Information: When requesting an RMA, please provide:
    • Your order number
    • Product name and SKU
    • Reason for return
    • Date of purchase
    • Preferred method of refund (original payment method or store credit)
  3. Receive RMA Confirmation: Once your return request is approved, you will receive an email with:
    • Your unique RMA number
    • Return shipping instructions
    • A return label (if applicable, separate fees apply)
    • Return deadline (typically 14 days from RMA issuance)

Packaging Your Return

  • Pack the item securely in appropriate packaging to prevent damage during transit
  • Include all original parts, accessories, manuals, and documentation
  • Place a copy of your RMA confirmation inside the package
  • Clearly write the RMA number on the outside of the package
  • Remove or cover any original shipping labels

Shipping Your Return

  • Customer Responsibility: The customer is responsible for all return shipping costs unless the return is due to our error (damaged, defective, or incorrect item shipped).
  • Shipping Carrier: We recommend using a trackable shipping method with delivery confirmation.
  • Insurance: Consider insuring your package for the value of the merchandise being returned.
  • Return Address: Ship your return to the address provided in your RMA confirmation.
  • Tracking Information: After shipping your return, please email the tracking number to returns@firesafetyproducts.us with your RMA number in the subject line.

Refund Process

Inspection Period

  • All returns are subject to inspection upon receipt at our warehouse.
  • Returns that do not meet our condition requirements may be rejected or subject to a restocking fee.
  • We will notify you by email if there are any issues with your return.

Refund Methods

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Store Credit: In certain circumstances, refunds may be issued as store credit at your request or if the original payment method is no longer available.

Refund Timeline

  • Processing Time: Returns are typically processed within 3-5 business days after receipt at our warehouse.
  • Credit Card/PayPal Refunds: Your financial institution may require an additional 2-10 business days to post the refund to your account.
  • Confirmation Email: You will receive an email notification when your refund has been processed.

Refund Amount

  • Full Refunds: Include the purchase price of the item(s) being returned.
  • Partial Refunds: May be issued for items returned in less than perfect condition or beyond the 30-day window but within an exception period.
  • Non-Refundable Costs: Original shipping charges, gift wrapping fees, and return shipping costs are not refundable unless the return is due to our error.

Restocking Fees

A restocking fee may apply in the following situations:

  • 15% restocking fee for returns without original packaging
  • 20% restocking fee for items showing signs of use or installation attempts
  • 25% restocking fee for special order items (when return is approved as an exception)
  • Restocking fees are calculated based on the original purchase price of the item(s)

Damaged or Defective Items

Items Damaged in Transit

  • If your item arrives damaged, please contact us within 48 hours of receipt.
  • Take photos of the damaged packaging and product before disposing of any packaging material.
  • We may request these photos as part of the claims process with our shipping carrier.

Defective Products

  • Defective products discovered within 30 days of receipt may be returned for a full refund or replacement.
  • Items that develop defects after 30 days but within the manufacturer's warranty period should be processed through the manufacturer's warranty service.
  • We can assist with initiating manufacturer warranty claims upon request.

Exchanges

  • Direct exchanges are not available through our return process.
  • For exchanges, please return the unwanted item following our standard return procedure and place a new order for the desired item.
  • If you need assistance with selecting a replacement product, our customer service team is available to help.

Promotional Items and Discounts

  • If a return causes your order total to fall below the threshold for a previously applied promotion or discount, the value of that promotion or discount may be deducted from your refund amount.
  • Free gifts received with purchases must be returned along with the qualifying purchase if the qualifying purchase is being returned.
  • Discount codes used on the original purchase cannot be reapplied to future orders.

International Returns

Additional conditions apply for international returns:

  • All international customers are responsible for return shipping costs.
  • International returns may take 2-3 weeks to arrive at our facility.
  • Customs duties, taxes, and import fees paid on the original shipment are not refundable.
  • Return shipments should be marked as "Returned Merchandise" to avoid additional customs charges.

Gift Returns

  • Items received as gifts may be returned for store credit only.
  • The gift recipient must provide the order number or the buyer's name and shipping address to verify the purchase.
  • Gift returns will not be communicated to the original purchaser unless required for verification purposes.

Amendments to Return Policy

  • FireSafetyProducts.us reserves the right to modify this Return Policy at any time.
  • Changes will be effective immediately upon posting to our website.
  • The Return Policy in effect at the time of purchase will apply to returns from that purchase.

Contact Information

For questions regarding our Return Policy or to initiate a return, please contact:

Thank you for shopping with FireSafetyProducts.us. Your safety is our priority, and we appreciate your business.

Last Updated: April 2, 2025